How to Use
Shipping Policies:
All delivery times are estimated from the time your order leaves our processing center.
Domestic Orders: The Dermera shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address.
Orders shipped to Alaska and Hawaii: can require an additional 2 –
3 day delivery time.
Order Processing Times: We typically ship 3 times per week and try
to process orders within 48 hours (except holidays and weekends).
Orders submitted on weekends will process the next business day.
Domestic: All packages, unless otherwise stipulated, once processed,
are shipped via United States Postal Service First Class or Priority
Mail (3-5 day service, not guaranteed). This service provides tracking
numbers for all of our orders. All delivery times are estimated from
the time your order leaves our processing center.
International: All packages, unless otherwise stipulated, once processed,
go out United States Postal Service Priority International or Express
Mail International. Tracking numbers are given, but the postal service
does not typically allow tracking of this number until the package
has been delivered. Please note that minor adjustments to the shipping
rate may be required depending upon the country of shipment and the
CURRENT USPS shipping rates. We try to send orders for the fastest
delivery time to you.
International Customs: The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Items not in Stock: We strive to have all of our products available
for immediate shipment. In rare occasions, due to popularity and high
demand for our products and limited availability of ingredients, products
may be on back order. We will take all necessary steps to advise you
in a prompt manner if this situation occurs. If it is possible to
ship a portion of an order, we will send out all available items and
place the remainder as a back-order, to be shipped as soon as possible
with no extra shipping charges to you.
Refunds and Money Back Guarantee
Brock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone. We also strive to make your online shopping experience positive and secure. We do not at any time give or sell you information to any other companies.
If for any reason, within 30 days of your purchase, you are not satisfied
with our product, you may receive a full refund of your purchase price
(less shipping and handling) - no questions asked. The product must
have been purchased directly from Brock Beauty Inc. In order to be
eligible for a refund, we ask that you use the product as directed.
For example, using more product than indicated on the instructions
in a one month time period will void any guarantees. If you have previously
returned products under this refund policy, any future requests for
a refund will not be honored. To cancel an order, please contact us
by phone or email within 24 hours. Once an order has shipped it cannot
be cancelled. Please contact us with any questions or concerns at
1-877-938-3376 or support@dermera.com. To obtain a refund, simply
return all bottles (used and unused) with a note containing your name
and address to:
Brock Beauty Inc.
Refunds Department
133 Commercial Square
Slidell,
LA 70461