Shipping and Delivery
The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.
Packages being shipped through DHL will be delivered to the local post office for delivery.
Order Processing Times:
We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.
All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.
Orders shipped to Alaska and Hawaii:
These orders can require an additional 2 – 3 day delivery time.
All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.
The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
Shipping to Canada is only allowed under the following circumstances:
The order is a maximum of a three (3) month supply and the products are for the customer’s own personal use or the use of a person for whom they are responsible.
Canadian shipments may be subject to goods and services tax, provincial sales tax, duties, or handling fees based on the product, amount of purchase, and the province.
All shipments to Canada will be shipped via the U.S. Postal Service. Additional handling fees on products may be charged by the local post office. Any packages containing over the amount of a three (3) month supply are subject to be intercepted by Customs and disregarded. We are not responsible for any orders that are intercepted by Customs and you will not be eligible for a refund.
Third Party Shipping
Customers using a third party shipping service are responsible for any duties, taxes and shipping costs that may occur. Brock Beauty, Inc. is not liable for any damages resulting from customer’s use of any third party shipping services.
Lost or Stolen Packages
Brock Beauty, Inc. is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty, Inc. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Incorrect Shipping Information
If a package is returned to Brock Beauty, Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
To serve you better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service before 7am CST the next business day. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at 1-888-387-4151 or firstname.lastname@example.org.
Tracking Your Order
When your order is ready to be shipped, you will receive shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed and will arrive 7-10 business days after it is shipped. The e-mail will contain shipment details and your tracking number. To track the order visit your carrier’s website.
If you attempt to track your package within 48 hours after it is ordered and there is no information available about your package, this is because the carrier has not scanned your package. When the package is scanned you will be able see the tracking information. Please allow at least 48 hours for the carrier to scan your package. If you still do not see tracking information please call customer service at 1-888-387-4151 or email@example.com.