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Return Policy

How to Place an Order

Phone:

Customers may call one of our numbers on our contact page by phone. Our Customer Service Center is available from 8 am – 5pm, Monday – Friday.

Internet:

After clicking the “Order Now” button you will be directed to our order page where you can review your cart and purchase your items.

Purchasing and Payments

Purchasing Policy

If you purchase products that do not come directly from Brock Beauty we cannot certify that the products are not counterfeit, contaminated or illegally obtained. Contaminated products may have had the ingredients changed or tampered with, or had the expiration date altered by the reseller. Illegally obtained products may include products coming from other countries where the ingredients may differ depending on the health or regulatory requirements of a particular country. Improper storage and handling may alter the performance of these products or pose a health risk. Further, we will not return the items or refund the amount paid. Thus, for the safety of our Customers, purchases are limited.

Acceptible forms of Payment

Credit or Debit Cards

American Express
Discover
MasterCard
Visa

Gift Certificate

Exchanges and Returns

To serve our customers better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at one of our numbers or emails on the contact page.

Brock Beauty stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.

Customers may return the Demera product, if they are not satisfied, within 14 days of receipt of purchase. To complete the return, customers must unequivocally inform Brock Beauty of their decision to withdraw from the purchase. Customers may do this by including a written statement with the goods that they are returning by post and by contacting a Customer Support Relationship Manager. Customers will not be afforded this opportunity if they send the goods back without notice to customer service and the written statement with the return product.

Customer’s refund will be processed within 14 days from receipt of the return notification and receipt of the goods. Please note that customers can delay refunding if they have not returned the goods to Company and/or provided evidence that they have shipped the goods for return. Customer is responsible for the costs of returning the goods to Company.

Damaged or Defective Products

DEFECTIVE products may be returned directly to us within 30 days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an unauthorized reseller will not be accepted.

Customers must first contact a Customer Support Relationship Manager and then return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a statement containing customer’s name, address and reason for return to:

Brock Beauty Inc
MJ Fullfilment
Wagenmakerstraat 9
2984 BD Ridderkerk
The Netherlands

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